Privacy Policy

Introduction

Welcome to https://ai-sms-marketing-automation.livebursts.com (referred to as “the Company,” “we,” or “our” throughout this policy). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, use, and disclosure of information when you interact with our website, applications, services, and products.

Scope

This privacy policy covers all aspects of our online presence, including but not limited to:

Our official website located at https://ai-sms-marketing-automation.livebursts.com.
All associated mobile and desktop applications developed by us.
Online services and tools offered through these platforms.
Any other features or functionalities integrated into our digital offerings.

Please note that this policy does not extend to third-party websites, apps, or services accessed through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy outlines the ways in which your data is processed when:

You utilize our applications, software, or online services as an authorized user.
You visit our websites linked to this Privacy Policy.
You engage with us through communications like emails, calls, and text messages (SMS).

Personal Data Collection

We gather various types of personal data, including but not limited to:

Account Information: Details associated with your registration or account creation, such as username, email address, and password hash.
Payment Information: Credit card numbers, billing addresses, and payment history used for transactions conducted through our platform.
Financial Data: Financial records related to billing and invoicing, including bank account information (if provided).
Purchase Data: Records of your purchases, order history, and product preferences.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device types, and advertising IDs.
Location Data: Geographic coordinates and location-based services data (with user consent) to provide personalized content and services.
Feedback and Reviews: Comments, ratings, and reviews you submit on our platforms.
Social Media Information: Data from social media platforms when users choose to log in via these accounts for seamless access.
Product Usage Data: Information about how you interact with our products, including features used, usage patterns, and performance metrics.

We collect this data through multiple sources:

User input forms and registration processes.
Automated tracking technologies like cookies, web beacons, and device fingerprinting.
Third-party data providers who offer analytics and marketing insights (subject to their privacy policies).

Cookies and Similar Technologies

We employ cookies and similar technologies for several purposes:

Strictly Necessary: These cookies enable core functionalities of our website, such as user login, account management, and secure transactions.
Preferences: They remember your preferences, language settings, and customization choices to enhance your user experience.
Analytics: Analytics cookies track user behavior on our sites, helping us understand user interactions and improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of non-essential cookies are set.

Data Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. The specific retention periods vary based on the type of data and its use:

Account Information: Retained indefinitely until account closure or deactivation, as per our terms of service.
Payment Data: Securely stored for a period necessary to complete transactions and resolve disputes (in accordance with payment processors’ policies).
Purchase History: Preserved for a reasonable time after the purchase for order tracking, returns, and analytics (usually up to 7 years).
Communication Records: Retained for a period that allows us to respond to user inquiries and improve our communication (up to 2 years).
Other Data Types: Erased or anonymized once their purpose is fulfilled, unless required by law.

Your Rights

We respect your privacy rights and recognize the laws and regulations governing data protection in different jurisdictions. Depending on your location, you may have certain rights regarding your personal data, including:

Access and Rectification: Request access to your data and ask for corrections if it’s inaccurate or incomplete.
Erasure (Right to be Forgotten): Demand the deletion of your data under specific circumstances, such as when there is no longer a legal basis for its processing.
Restriction: Limit our use of your data in certain situations, like during a privacy investigation.
Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
Objection: Object to the processing of your data for specific purposes, such as marketing or direct sales.
Non-Discrimination: Be free from decisions based solely on automated processing of personal data, unless explicitly consented to.
Appeals and Complaints: File a complaint with our privacy team or relevant supervisory authorities if you believe your rights have been violated.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with an updated effective date. We encourage users to review this policy periodically to stay informed about how we handle their personal data.

Contact Information

If you have any privacy-related inquiries, requests for data access or correction, or if you wish to unsubscribe from our communications, please contact us at:

Email: [email protected]
Address: [Provide physical address]

Our team is dedicated to addressing your concerns and assisting with any data-related matters.